Frequently Asked Questions
How much bandwidth do I need to use the platform?
The free trial account allows you to host events with one additional presenter. This means that there are two camera feeds (as well as two seats) available for the organizer of the event and the presenter.
Paid accounts allow you to have up to 4 video camera feeds during an event. If you require more users to appear in the AV pod, you can purchase up to 3 additional camera feeds. To do that, log in to your account, hover the pointer to the right-upper corner of the screen and go to Account add-ons section. Please note that the additional camera streams will work only in meetings (up to 25 people).
The platform works with all laptop built-in cameras and most of the webcams. A more advanced or professional camera may need installing additional software or hardware and must be consulted with our Sales Team. To test the camera compatibility, we recommend creating a free trial account.
Please note that you can purchase as many presenters’ seats as you wish; however, only up to 7 will be able to turn on their cameras during an event. Please note that additional camera feeds work only during meetings, not webinars.
Paid accounts allow you to have up to 4 video camera feeds during an event. If you require more users to appear in the AV pod, you can purchase up to 3 additional camera feeds. To do that, log in to your account, hover the pointer to the right-upper corner of the screen and go to Account add-ons section. Please note that the additional camera streams will work only in meetings (up to 25 people).
The platform works with all laptop built-in cameras and most of the webcams. A more advanced or professional camera may need installing additional software or hardware and must be consulted with our Sales Team. To test the camera compatibility, we recommend creating a free trial account.
Please note that you can purchase as many presenters’ seats as you wish; however, only up to 7 will be able to turn on their cameras during an event. Please note that additional camera feeds work only during meetings, not webinars.
What are the hardware and software requirements to host events on the platform?
Requirements that must be met:
As our platform is a browser-based platform, it is required to use the latest official versions of Google Chrome, Mozilla Firefox, Safari, Edge, or Opera.
The platform works with all laptop built-in cameras and most of the webcams. A more advanced or professional camera may need installing additional software or hardware and must be consulted with our Sales Team. To test the camera compatibility, we recommend creating a free trial account.
In order to use the service (including participating in conferences) on certain mobile devices, it may be necessary to download a relevant app in the iTunes App Store or Google Play Store. To use the service in the full audio-video range during a conference, it is necessary to have a webcam, microphone, and headset or loudspeaker connected to and recognized by your device, and they should not be simultaneously used by any another application.
- 2 GHz dual-core processor or better (4-core preferable);
- 2 GB of RAM (4 GB or more recommended);
- Operating system such as Windows 8 (Windows 10 recommended), Mac OS 10.13 (the newest version recommended), Linux, Chrome OS.
As our platform is a browser-based platform, it is required to use the latest official versions of Google Chrome, Mozilla Firefox, Safari, Edge, or Opera.
The platform works with all laptop built-in cameras and most of the webcams. A more advanced or professional camera may need installing additional software or hardware and must be consulted with our Sales Team. To test the camera compatibility, we recommend creating a free trial account.
In order to use the service (including participating in conferences) on certain mobile devices, it may be necessary to download a relevant app in the iTunes App Store or Google Play Store. To use the service in the full audio-video range during a conference, it is necessary to have a webcam, microphone, and headset or loudspeaker connected to and recognized by your device, and they should not be simultaneously used by any another application.
I turned on the microphone but don’t hear anything. What can I do?
Make sure your device is plugged in and activated on your computer or laptop. The volume should be set at an appropriate level. Speak into your microphone to test if the device is working properly. If the microphone icon turns green, this means that everything is OK.
Make sure you don’t have any other application running in the background that uses the camera and microphone (i.e. Skype, Facebook, WhatsApp, etc.), as this could interfere with our platform if both are running at the same time.
If your attendees are communicating that they cannot hear you, make sure your microphone is turned on in the webinar room (the green microphone icon). Plug in new external devices before opening your web browser and the webinar room. In most cases, you will need to refresh them to detect the new device(s).
Make sure the Presenters Only webinar mode is not enabled. In this mode, only presenters can hear and see each other, and the audio and video are not being recorded.
You can also refer to our Audio Video Manual to find more solutions. If this does not help, please contact our Customer Success Team.
Make sure you don’t have any other application running in the background that uses the camera and microphone (i.e. Skype, Facebook, WhatsApp, etc.), as this could interfere with our platform if both are running at the same time.
If your attendees are communicating that they cannot hear you, make sure your microphone is turned on in the webinar room (the green microphone icon). Plug in new external devices before opening your web browser and the webinar room. In most cases, you will need to refresh them to detect the new device(s).
Make sure the Presenters Only webinar mode is not enabled. In this mode, only presenters can hear and see each other, and the audio and video are not being recorded.
You can also refer to our Audio Video Manual to find more solutions. If this does not help, please contact our Customer Success Team.
Audio Video Manual
The document describes the required audio and video system settings, as well as the most frequent AV issues and their solutions. Please consult the information provided here before reporting your problem to our Support Team.
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